The Hidden Cost Of Leadership Inconsistency: New Insights
Leadership inconsistency isn't just a team issue—it affects leaders personally, too. A recent study led by Dr. Anders Friis Marstand, Professor Olga Epitropaki, and Dr. Ziya Ete from the Business School sheds light on the internal struggles leaders face when their actions don't match their words.
The research delves into the concept of “word-action misalignment”, where leaders fail to follow through on their promises. This misalignment often leads to emotional distress and inner conflict for leaders, resulting in a decline in their own performance.
Shame and Withdrawal: Leadership's Emotional Dilemma
The researchers conducted extensive studies involving more than 800 managers to understand the effects of this misalignment. They discovered that when leaders' actions don't align with their stated intentions, feelings of shame frequently arise. This emotional response often causes leaders to pull back from colleagues and avoid tasks, ultimately diminishing their effectiveness.
Professor Marstand emphasizes the importance of self-awareness and organizational support to tackle these issues. He notes, “Shame from misalignment can harm leaders’ feelings and performance, highlighting the need for greater awareness and support within organizations.”
The Role of Self-Awareness and Support
The study underscores the importance of creating organizational environments that empower leaders, especially in rapidly changing situations. Allowing leaders to make significant decisions and take charge can mitigate the negative impacts of misalignment and foster resilience.
Professor Epitropaki highlights that understanding and confronting the emotional impact of misalignment is essential. Leaders who recognize and openly address their challenges are more likely to regain trust and strengthen their teams.
How Organizations Can Foster Resilience
To help leaders stay aligned and effective, the researchers suggest practical measures such as emotional intelligence coaching, resilience training, and job roles that enhance decision-making autonomy. These steps can bolster leaders' sustained performance and overall wellbeing.